FAQs
Frequently Asked Questions (FAQs)
Welcome to the FAQ section of Patronus. Here, we've compiled a list of commonly asked questions to provide you with quick answers and assistance. If you have any additional inquiries, feel free to reach out to our customer support team.
How do I place an order?
To place an order, simply browse our website, select the items you wish to purchase, and add them to your shopping cart. Proceed to checkout, where you'll be prompted to enter your shipping and payment information. Once your order is confirmed, you'll receive an email notification with your order details.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and other secure online payment options. Rest assured that your payment information is encrypted and protected during transactions.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary depending on your location. During checkout, you'll be able to see if your country is eligible for international shipping and the associated costs.
How can I track my order?
Once your order has been shipped, you'll receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery. Alternatively, you can log in to your account on our website to track your order in real-time.
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you may return or exchange eligible items within 30 day of receipt. Please refer to our Returns & Exchanges page for detailed instructions and eligibility criteria.